According to McKinsey, Generative AI could unlock between $60 billion and $100 billion of value in the telecommunications sector alone. This projection highlights AI’s increasing role in AI-Powered telecom operations, where it is being leveraged to generate synthetic network data, automate service processes, and enhance customer interactions with precision and [...]

Customer expectations have changed; today’s interactions span multiple channels, languages, and emotional tones. Preparing support teams for this environment requires more than foundational training; it calls for a layer of adaptability and scale that aligns with modern service demands. Over the years, traditional training methods, such as classroom instruction, shadowing, [...]

Across the Energy & Utilities sector, Generative AI in utilities is moving from experimental pilots to strategic deployments that directly impact operations, planning, and service delivery. Leaders are no longer asking “What can it do?” but rather “Where can it deliver the most value, right now?” What makes this shift [...]

Manufacturing leaders are embedding intelligence where it matters most: on the shop floor, across the supply network, and within decision cycles. What sets high-performing manufacturers apart today is their ability to convert operational data into decisive action at scale. AI-enabled capabilities are quietly reshaping core processes, creating new operating baselines [...]

Enterprise workflows have long been the unseen architecture of business, shaping how purchase orders are approved, how supply chains move, and how teams deliver on critical objectives.  Over time, organizations have layered in workflow automation to accelerate these processes, but the results often remain fragmented. Workflows may be faster in [...]