Manufacturing businesses are under constant pressure to strike a balance between operational efficiency and customer satisfaction. Every aspect of the workflow from production planning and inventory management to order fulfillment must operate seamlessly. However, amid this complexity, one critical component often stands out: responding to sales enquiries. These initial interactions [...]
Traditionally, the oil and gas (O&G) industry has been anchored in time-honored practices and a cautious approach. However, the tide is shifting as artificial intelligence (AI) begins to carve out its niche in this sector. A significant portion of industry leaders—50% of those surveyed—report that they have already implemented AI [...]
In today’s competitive manufacturing landscape, customer retention is as critical as acquiring new clients. According to McKinsey, the manufacturing sector faces an annual customer churn rate of 15–20%, which can lead to revenue declines of up to 30% annually. Additionally, Bain & Company highlights that retaining an existing customer is [...]
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