In most IT service organizations, the helpdesk has long been the anchor where every incident begins, where urgency meets process, and where customer experience is tested in real time.  Over the years, these desks have evolved into digital platforms of dashboards, workflows, and alerts. Yet even with the most sophisticated [...]

Enterprise AI has entered a phase of accelerated adoption and strategic scrutiny.  “Should we implement AI?” to “How do we scale it, securely, intelligently, and sustainably?”  According to Gartner, more than 80% of enterprises will have deployed generative AI applications by 2026, yet measurable business impact remains inconsistent across industries.  [...]