A conversation rarely lives in one channel anymore.A supplier sends a quote by email, the procurement team follows up on WhatsApp, and the final approval happens over a quick Teams call. Each of these interactions matters, but too often, they live in silos. The context that should flow freely across [...]

Organizations are now integrating AI directly into their operations, moving beyond experiments and pilot projects. The challenge lies in embedding intelligence across systems, workflows, and teams in a way that delivers tangible business impact. Central to this effort is a key question: should AI be built internally, offering control and [...]