Customer expectations have changed; today’s interactions span multiple channels, languages, and emotional tones. Preparing support teams for this environment requires more than foundational training; it calls for a layer of adaptability and scale that aligns with modern service demands. Over the years, traditional training methods, such as classroom instruction, shadowing, [...]

Across the Energy & Utilities sector, Generative AI in utilities is moving from experimental pilots to strategic deployments that directly impact operations, planning, and service delivery. Leaders are no longer asking “What can it do?” but rather “Where can it deliver the most value, right now?” What makes this shift [...]

Manufacturing leaders are embedding intelligence where it matters most: on the shop floor, across the supply network, and within decision cycles. What sets high-performing manufacturers apart today is their ability to convert operational data into decisive action at scale. AI-enabled capabilities are quietly reshaping core processes, creating new operating baselines [...]