Customer expectations have changed; today’s interactions span multiple channels, languages, and emotional tones. Preparing support teams for this environment requires more than foundational training; it calls for a layer of adaptability and scale that aligns with modern service demands. Over the years, traditional training methods, such as classroom instruction, shadowing, [...]

The energy and utilities sector stands at a unique crossroads.  As demand surges, infrastructure ages, and sustainability becomes non-negotiable, traditional systems are being stretched to their limits.  Meanwhile, digital technologies, especially Artificial Intelligence in energy and utilities, are unlocking new possibilities across the energy value chain. AI in energy and [...]

AI in manufacturing has reached an inflection point. Once considered a frontier innovation, artificial intelligence in manufacturing is now embedded at the core of competitive industrial strategy.  For manufacturers navigating global supply disruptions, labor volatility, and rising operational costs, AI is emerging as a foundational capability for future readiness. This [...]