The Most Successful Use Cases for RPA with Examples
In this digital era, it's important to use automated processes to speed up our work and reduce the amount of time it takes to get things done.
If we have a solution in place, things will keep getting better, and eventually, your day-to-day operations will break down.
There is a way to solve the problem – using Robotic Process Automation to do the work!
What is RPA?
RPA is an advanced technology that is capable of automating business processes that are structured, rule-based, and repetitive with the use of artificial intelligence and software bots.
Many repetitive tasks, including data entry, customer support, and billing, can be carried out using RPA. RPA automates routine and repetitive processes previously completed manually by humans to save costs, boost productivity, and enhance accuracy. RPA has become very popular recently and is being widely used by companies in many different industries to automate their workflows.
Most common RPA use cases
- Information Technology
- Banking
- Telecommunications
- Customer Care
- Manufacturing
- Retail
- Health Care
- Insurance
- Finance
- Property Management
Robotic Process Automation enables businesses to automate tasks across multiple systems. When an industry uses RPA, it may automate all of its labor- and time-intensive backend processes, including infrastructure and workflow.
Robotic process automation allows businesses of all sizes to eliminate the risk of human mistakes in their operations. Let's go over some of the key use cases for RPA implementation across various fields of industry:
RPA use cases in IT operations
User Management
When bots are used in the IT sector, they can create accounts, and email addresses, gather user profile data, and more across a variety of information systems. The process of creation is started when a new service inquiry is made. The bots are capable of validating exchanges and requests, setting up new exchange accounts, and even supplying default access options.
LAN Connectivity
At predetermined intervals, it pings the server and examines the ping response to determine whether the LAN is connected. It uses predefined credentials to remotely access the server if everything appears to be in order. To check the DNS server entry and IP4 settings, it navigates to the network and sharing center. The bot will automatically check the next server if everything appears to be in order. The bot will attempt to resolve any outcomes it meets right away before emailing the status to the admin staff. Everything about LAN connectivity is handled without the need for human intervention.
Data Backup
With the help of remote access and a predefined set of credentials, it will be able to back up all servers. If for any reason the backup is interrupted, it will automatically reschedule at a later time. The RPA automatically generates reports and delivers them to the admin team after completing the data backup.
Password Reset
The RPA bots access the log system and read the request for a password reset. The employee code of the requestor is then retrieved. After that, it resets the password and logs into the administration system. It sends the employee the information, updates the log system, and changes the status to "closed".
Incident Management
Thankfully, not every issue requires the expertise of a trained professional. A simple RPA bot with rule-based functionality can help with many of these. To resolve problems that merely call for a predetermined sequence of steps, RPA bots can be trained to perform automated diagnostics services.
It will even be able to delegate difficult tasks to SMEs to complete the work. This kind of bot not only cuts down on the amount of time needed to resolve issues but also vastly improves customer satisfaction.
Network Support
To make sure that all is functioning well, your organization's network needs to be supported and monitored constantly. Your network's performance can be managed by RPA bots, which can also execute changes as needed. The network support you receive from these bots is enormous because they never grow weary or forget to perform simple tasks.
User Experience Monitor
Anything that a human being does, RPA bots can do with higher accuracy and faster than humans. Customers who want prompt solutions to their issues don't mind whether a human or a robot is managing them on the other end. What they are concerned with is whether the people who should be handling their issue can do so as swiftly as possible.
RPA bots not only give clients a satisfying experience, but they also save the IT employees' careers by freeing them up to work on more complicated issues rather than repetitive, boring tasks that can be completed by a bot.
Software Installation
RPA can help with IT automation and the installation of complex systems, which can advance your company's business. One of the primary reasons why many firms aren't getting the most out of their software is a lack of interoperability. With bot-enabled IT automation, you can even install applications with a single click.
User Notifications
Imagine your IT team manually sending hundreds of thousands of users' worth of messages. Daily completion of these tasks can have a significant impact on your IT team's productivity. It is quite easy to automate many of these user notification processes because they are carried out with the help of predefined rules.
Customer Service Desk
Many inquiries for customer service are frequent. These repetitious activities are automatable. Faster process execution is achieved, and if any exceptions arise, the bots are equipped to forward them to employees for handling.
Content Migration
Bots enable seamless transitions from legacy systems to modern technology platforms. Even if there is a major migration underway, your customers will continue to use your systems. You cannot ask your customers to excuse you for the downtime; this is poor business practice. RPAs enable a smooth content migration process.
RPA in Banking
RPA implementation reduces labor and operational costs in banks. It also significantly reduces errors and human tasks. For example, banking automation via RPA technology reduces processing costs by 30% to 70% by reducing turnaround time. The banking industry can benefit from RPA in the following ways:
Better customer service
RPA assists banks in reducing turnaround time for tasks ranging from customer onboarding to verifying customer details to account and loan inquiries. This assists banks in retaining customers and maintaining customer loyalty.
Accounts Payable and Closure Process Automation
The traditional AP process includes collecting invoices from vendors using OCR (Optical Character Recognition), validating the data in the fields provided, and then processing it. RPA automates the entire process and automatically credits the amount to the vendor's account.
RPA also sends automated notifications to customers, requesting that they provide necessary documents, and performs account closure functions with 100% accuracy.
Enabling KYC And Compliance
According to statistics, certain banks invest nearly $384 million per year in KYC compliance. RPA is used to collect, validate, and process customer information. Fewer FTEs and round-the-clock operations boost productivity and compliance process quality.
Mortgage and credit card processing
RPA expedites credit card dispatching by automating background checks and validation based on predefined rules and procedures. Banks, like mortgage lenders, must conduct several background checks, including employment and credit history. RPA implementation, which is based on well-defined algorithms, accelerates the entire process.
Fraud Detection
RPA has made it possible to detect potential fraud in advance. Because of automation, banks can now identify and flag accounts that are likely to cause threats. As a result, banks can scrutinize these accounts and initiate fraud investigations.
RPA in Telecommunications
When it comes to a telecommunications company, speed, cost, and technology are the top three factors. RPA can benefit telecom firms in the following areas:
Enhanced scalability and productivity
The ability to handle massive amounts of data makes robotic process automation the finest go-to-market approach for telecoms. Back-office operations can be automated, freeing up staff members to work on more important activities rather than redundant ones.
First-call resolution benefits
RPA gives software bots quick access to data, enabling telecom operators to handle client requests on the first call without needing to follow up again. RPA boosts FCR rates, ensuring customer loyalty and retention.
Cost reduction
The RPA software license can be utilized for many processes, significantly reducing the cost of deploying RPA in telecom. The deployment cost is also lower than that of ERP or Business Process Management. Increased ROI can be achieved by automating tasks.
RPA in Customer Care Service
The customer service sector is one of those reaping the benefits of RPA. BPOs can rely on robotic process automation for rule-based redundant work. The following are the various RPA use cases in customer care:
Data Exchange Automation
Executives in customer care work in a data-driven environment. Key customer information is obtained, and insights are derived from it. By better and more quickly serving their clients, RPA automates the entire process and contributes to time and cost savings.
Cost management
The Institute of Robotic Process Automation estimates that the use of RPA lowers operating expenses by 25 to 50 percent. RPA implementation lowers operating costs by delegating duplicate jobs to these software bots. Also, this boosts sales for outsourcers and clients.
Differentiated and precise workflows
The workflows are accurate and carried out quickly with a minimum of human intervention. A minimum of labor is involved in the process, leaving repetitive tasks to be completed by software bots. This not only increases accuracy but also saves time, money, and resources.
RPA can be implemented in industrial operations to provide clients with differentiated and customized services. This promotes sustained consumer loyalty.
RPA in Manufacturing Industries
Robotic process automation has made manufacturing firms shift their production units to automated software bots. Automation has resulted in a 40% reduction in operational costs for product assembly, quality control, packaging, and back-end processes. The following are the key use cases:
BOM Made Easy
The Bill Of Materials, which includes a list of raw materials for the creation of a new product, contains detailed information. Using RPA speeds up product creation while also ensuring accuracy and timeliness.
Data Migration
Unlike traditional data migration, implementing RPA ensures proper data migration planning and execution from old to new systems, resulting in cost and time savings.
ERP Automation
RPA implementation facilitates resource planning. Inventory management accounts payable and receivable, and other reports are generated automatically.
RPA in the Retail Sector
RPA solutions for the retail industry include automatic inventory monitoring, email sales, critical information extraction from manufacturer websites, and so on.
RPA in Health Care
With a growing population of patients, healthcare industries are emphasizing cost reduction and efficiency as two major benefits of RPA implementation in healthcare services. The following are the key RPA use cases in healthcare:
Savings on the Human Workforce
RPA implementation can replace the workforce that performs routine and monotonous tasks. This allows the workforce to focus on core activities rather than intense and mundane tasks.
Enhanced Throughput With Better Quality
Healthcare workers can now handle a large number of patients, especially when it comes to providing individual care and attention. RPA implementation reduces the cost of maintaining patient medical records, entry processing, claim processing, and other tasks.
RPA in Insurance
The insurance industry relies on collecting critical data and automating repetitive tasks. The insurance industry employs the following RPA use cases to improve customer experience:
Claims Processing
According to studies, processing claims with RPA is 75% faster than the traditional method. RPA eliminates paper-based processes, which improves the overall quality and accuracy of the process.
Form Registration Procedure
RPA insurance automation reduces form registration time by 40%. RPA with artificially intelligent systems significantly reduces workload while ensuring customer satisfaction.
Regulatory Compliance Updates
Insurance companies rely on a variety of compliance standards and policies. For example, HIPAA privacy rules and PCI standards can differ, and banks can assist their clients in adhering to these compliance standards by utilizing automated notifications and updates via RPA strategies.
RPA in Finance
Managing customer accounts, producing various reports, transferring data between accounts, updating loan and mortgage information, etc. are predominant applications of RPA in the finance sector. RPA assists financial services in meeting changing compliance standards.
RPA technology is accurate, and therefore implementing RPA in financial services reduces risk significantly. RPA with faster cycles improves finance processes, is highly scalable, and can be deployed quickly.
RPA in Property Management
RPA allows property owners to manage their property units systematically. Automated processes assist property owners in reducing turnaround time, improving business process efficiency, and saving money.
Need a step-by-step guide on how to successfully implement RPA in your business? Contact us right away to learn more about RPA for your industry!